Margaret Hale covers the home warranty industry for HomePlan HQ. She spent eight years as a consumer affairs reporter for a regional newspaper covering home services and contractor complaints, where she filed more than two hundred stories on warranty disputes, BBB actions, and state attorney general consumer protection cases.
She holds a home inspector's license from the International Association of Certified Home Inspectors and reads warranty contracts for a living. HomePlan HQ is where she puts that combination to use: comparing provider plans on the numbers that actually determine whether a claim gets paid.